TERMS & CONDITIONS

 

 

CFN Plumbing & Heating 

These Terms and Conditions apply to all services provided by CFN Plumbing & Heating, a plumbing and heating sole trader operating in the United Kingdom.

By accepting a quotation, booking services, or allowing work to commence, you agree to these Terms and Conditions.

1. Definitions

  • Contractor – CFN Plumbing & Heating, the plumbing and heating service provider.

  • Customer – the person, homeowner, tenant, or business requesting the services.

  • Works – plumbing, heating, gas, installation, maintenance, repair, and associated services.

2. Quotations and Estimates

  1. Written quotations are valid for 30 days unless stated otherwise.

  2. Estimates are approximate prices only and may change if further work or materials become necessary.

  3. Acceptance of a quotation confirms acceptance of these Terms and Conditions.

  4. Quotes are based on the information provided and visible site conditions at the time of quoting.

3. Deposits and Payment Terms

  1. A deposit may be required before work begins.

  2. Larger projects (such as boiler installations) may require staged payments.

  3. Final payment is due immediately upon completion of the works, unless agreed otherwise in writing.

  4. Payments may be accepted via bank transfer, card payment, or cash where agreed.

Materials remain the property of the contractor until payment is received in full.

4. Late Payments

If payment is not received within the agreed timeframe:

  • The contractor reserves the right to charge interest and recovery costs under the
    Late Payment of Commercial Debts (Interest) Act 1998.

  • Administrative costs for debt recovery may also be added.

5. Call-Out Charges

A call-out fee will apply for diagnostics, inspections, or emergency attendance.

This fee covers:

  • travel time

  • initial assessment

  • the first hour of labour 

The call-out fee may be deducted from the final invoice if additional work is carried out.

6. Emergency Work

Emergency plumbing or heating work carried out outside normal working hours will be charged at higher rates.

Emergency hours include:

  • evenings

  • weekends

  • public holidays

7. Parking, Congestion, and Access Charges

Where applicable, the customer is responsible for:

  • parking charges/fines incurred

  • parking permits

  • congestion charges

  • tolls or restricted access costs

These will be added to the final invoice if incurred.

8. Customer Responsibilities

The customer must:

  • Provide clear and safe access to the work area.

  • Ensure relevant water, gas, and electricity supplies are available.

  • Move or protect personal belongings near the work area.

The contractor cannot be responsible for delays or damage resulting from restricted access or unsafe working conditions.

9. Variations and Additional Work

During the course of work, unforeseen issues may arise such as hidden pipe damage, corrosion, or structural problems.

Where additional work is required:

  • The customer will be informed.

  • Approval will be requested before continuing where reasonably possible.

  • Additional labour or materials will be charged accordingly.

10. Materials and Parts

  1. All materials supplied by the contractor will be fit for purpose and sourced from reputable suppliers.

  2. Manufacturer warranties apply to supplied equipment and components.

  3. If the customer supplies their own materials, the contractor cannot guarantee performance or warranty coverage.

11. Workmanship Guarantee

Labour provided by the contractor is guaranteed for 12 months from the completion date.

The guarantee does not cover:

  • normal wear and tear

  • misuse or neglect

  • damage caused by third parties

  • issues arising from existing faulty systems

Manufacturer warranties apply separately to appliances and parts.

12. Gas Work

Where applicable, gas work will be carried out by an engineer registered with the
Gas Safe Register and in accordance with current UK safety regulations.

Relevant certification will be provided where required.

13. Liability

The contractor holds appropriate public liability insurance.

However, liability is limited to:

  • rectifying defective work where proven to be the contractor’s fault.

The contractor is not responsible for:

  • pre-existing faults within systems

  • hidden pipework or structural defects

  • indirect or consequential losses.

14. Waste Removal

Standard waste materials produced during the work will normally be removed from site.

However:

  • large quantities of waste

  • hazardous materials

  • specialist disposal

may incur additional charges.

15. Delays Outside Our Control

The contractor is not responsible for delays caused by factors outside reasonable control, including:

  • severe weather

  • supplier delays

  • parts shortages

  • restricted site access

  • structural issues discovered during work.

16. Cancellation

Customers may cancel an appointment by providing at least 24 hours’ notice.

Failure to provide adequate notice may result in a call-out or cancellation fee.

For bookings made remotely (online, phone, or email), customers may have cancellation rights under the
Consumer Contracts Regulations 2013.

17. Complaints Procedure

If you are unhappy with any aspect of the work:

  1. Contact us within 7 days of completion.

  2. We will arrange a suitable time to inspect the issue.

  3. Where appropriate, remedial work will be carried out.

18. Photographs and Portfolio

The contractor may take photographs of completed work for portfolio or marketing purposes.

These images will not include identifiable personal information or addresses without permission.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, including obligations under the
Consumer Rights Act 2015.

20. Acceptance of Terms

By accepting a quotation, booking services, or allowing work to begin, the customer agrees to these Terms and Conditions.

Connor Nagle
CFN Plumbing & Heating
07942944265
cfnplumbingandheating@gmail.com